Question 1

How do I order products?

Accepted Answer

We do not have an online checkout. Send us a WhatsApp message or email with the product name, model number, and quantity. We will confirm availability and share pricing directly. WhatsApp: +91 93947 53929.

Question 2

Are the components the same quality as what you use in your own speakers?

Accepted Answer

Yes. The voice coils, cones, spiders, and other components sold on our Components page are identical to what we use in our manufactured speaker systems. There is no separate quality tier.

Question 3

How do I send a speaker for repair?

Accepted Answer

Contact us first via WhatsApp with the driver model and fault description. We will confirm whether we can service it and provide the shipping address.

Question 4

Are your products certified or registered?

Accepted Answer

SR Professional Audio is a registered company with MSME (Udyam) registration. We are not currently BIS certified — every specification we publish is measured in our own QC lab and available on request.

Question 5

How long does repair take?

Accepted Answer

Standard repairs typically take 3–7 working days after receipt of the driver. Complex repairs or those requiring custom-wound coils may take longer. We will advise turnaround on enquiry.

Question 6

Can I order components in small quantities for repairs?

Accepted Answer

Yes. We supply components for single-driver repairs as well as bulk manufacturing. Contact us with the specific part and quantity.

Question 7

Do you sell to individuals, or only businesses?

Accepted Answer

We sell to both individuals and businesses. OEM and bulk pricing is available for businesses, system integrators, and audio companies.

Question 8

Do your specifications come from actual measurements?

Accepted Answer

Yes. Every specification published on our website and in our product documentation is backed by measurement data from our QC lab. We do not publish estimated or marketing numbers.

Question 9

Can I get a product that is not listed on your website?

Accepted Answer

Yes. We manufacture custom products and can produce variations not currently in our catalogue. Describe your requirement and we will advise on feasibility and timeline.

Question 10

What is the cost of a recone?

Accepted Answer

Recone costs depend on driver size, coil diameter, and impedance. Contact us with the driver specifications for a repair estimate.

Question 11

Can I get pricing before committing to an order?

Accepted Answer

Yes. Contact us with your requirement and quantity, and we will share pricing with no obligation.

Question 12

Do you have a complete recone kit for my speaker?

Accepted Answer

We stock recone kits for common 15" and 18" PA drivers. For other sizes, contact us with the driver specifications and we will advise on compatibility.

Question 13

Do you ship outside India?

Accepted Answer

Yes, we ship internationally. Shipping costs and timelines depend on destination. Contact us with your country and quantity for a shipping quote.

Question 14

Do your speakers come with a warranty?

Accepted Answer

Yes, our products come with a manufacturer warranty. Warranty terms are included with the product and provided on request before purchase.

Question 15

Do you repair amplifiers and mixers?

Accepted Answer

Yes. We repair professional amplifiers (output stage, power supply, protection circuit) and mixing consoles (channel strip faults, fader replacement, EQ repair). Contact us with the model and fault description.

Question 16

I need a component not listed on your website. Can you help?

Accepted Answer

Possibly. We stock many parts not listed online. Tell us what you need on WhatsApp and we will check inventory.

Question 17

Do you offer on-site repair?

Accepted Answer

Currently our repair service operates from our Andhra Pradesh facility. Drivers and equipment need to be shipped or brought in.

Question 18

What is the minimum order quantity?

Accepted Answer

There is no fixed minimum order for standard products. For custom or OEM manufacturing, minimum quantities are discussed based on the specification.

Frequently askedquestions.

Frequently asked
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